Refund policy

If your full-price item isn't quite right, we're happy to offer an exchange or store credit if you notify us within 14 days from order date.

Just contact us and return the item within 7 days of receiving it. Returned items must be in perfect condition, including the packaging.

All sale items are final sale - no refunds or exchanges.

If your item arrives broken or faulty, email hello@thearmchair.com.au and we'll fix it fast.

Refunds are issued less shipping/freight costs. Please return items via registered post or a trackable courier, as we can't take responsibility for lost parcels. Shipping charges are only waived for faulty items. Credit notes are valid for 6 months. Refunds and credit notes are processed once the item has arrived safely back to us.